Returns & Refunds

Our Refund Policy

We take immense pride in the quality of every jar we craft. If for any reason you are not completely satisfied with your purchase, we are here to make it right.

Eligibility for Returns

We accept return or replacement requests in the following cases:

• Product received in damaged or broken condition
• Wrong product delivered
• Product is past its expiry date at the time of delivery
• Significant quality issue (e.g. off smell, visible contamination)

Due to the perishable and handcrafted nature of our products, we are unable to accept returns for change of mind or taste preference.

How to Raise a Request

To initiate a return or refund, please contact us within 48 hours of delivery:

• Email: hello@odishaonplatter.com
• Include your order number, a brief description of the issue, and clear photographs

Resolution

Once we review your request (within 2 business days), we will offer one of the following:

• Full replacement of the affected product at no extra cost
• Full refund to your original payment method within 5–7 business days
• Store credit for future purchases

Non-Returnable Items

• Products that have been opened and partially consumed (unless defective)
• Products reported after 48 hours of delivery
• Gift items without proof of purchase

Last updated: August 2026