Shipping Policy

Last Updated: July 2026

At Odisha on Platter, we are committed to delivering our handcrafted artisanal pickles safely and efficiently across India. Every order is carefully packed to ensure it reaches you in excellent condition.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During festive seasons or promotional sales, processing times may be slightly longer.

Shipping Coverage

We currently ship across India through trusted courier partners.

At this time, we do not offer international shipping.

Estimated Delivery Time

Estimated delivery timelines are:

• Metro Cities: 2–5 business days

• Tier 2 & Tier 3 Cities: 3–7 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Any free shipping offers will be clearly communicated on our website and during checkout.

Order Tracking

Once your order is shipped, you will receive a confirmation via email or SMS containing your tracking number and courier details.

You can use the tracking number to monitor the status of your shipment.

Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to an incorrect address, recipient unavailability, or failure to accept the package, additional shipping charges may apply for re-delivery.

Damaged Packages

If your package appears damaged upon delivery:

• Take clear photographs of the package before opening it.

• If possible, refuse delivery if the damage is severe.

• Contact us within 48 hours of delivery with your Order ID and photographs.

We will investigate the issue and provide a suitable resolution in accordance with our Return & Refund Policy.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Odisha on Platter is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

Force Majeure

Delivery timelines may be affected by events beyond our reasonable control, including natural disasters, severe weather, strikes, transportation disruptions, government restrictions, or other unforeseen circumstances.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Odisha on Platter

Email: support@odishaonplatter.com

Phone: +91-7381557717

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)