Terms of Service

Last Updated: July 2026

Welcome to Odisha on Platter. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. Acceptance of Terms

By visiting our website or placing an order, you agree to comply with these Terms of Service, our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility

By placing an order, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

• The information you provide is accurate, complete, and up to date.

3. Products

Odisha on Platter offers handcrafted artisanal pickles and related food products.

As our products are handmade in small batches:

• Product appearance, colour, texture, and taste may vary slightly.

• Product images are for illustration purposes only.

• Minor variations do not constitute defects.

4. Pricing

• All prices are listed in Indian Rupees (INR).

• Prices include applicable taxes unless otherwise stated.

• Prices may change without prior notice.

• Promotional offers are valid only for the specified duration.

5. Orders

We reserve the right to:

• Accept or reject any order.

• Cancel orders due to pricing errors, stock unavailability, suspected fraud, or incorrect customer information.

• Limit quantities purchased per customer.

If your order is cancelled after payment, the amount paid will be refunded to your original payment method.

6. Payment

We accept secure online payments through approved payment gateways and any payment methods displayed during checkout.

Your payment information is processed securely by our payment partners. Odisha on Platter does not store your card or banking details.

7. Shipping

Orders are processed within our stated processing time and delivered through trusted courier partners.

Delivery timelines are estimates and may vary due to:

• Weather conditions

• Public holidays

• Courier delays

• Remote delivery locations

• Other circumstances beyond our control

8. Returns & Refunds

Our Return & Refund Policy forms an integral part of these Terms of Service.

Due to food safety and hygiene regulations, food products are generally non-returnable unless received damaged, defective, or incorrect.

9. Customer Responsibilities

You agree to:

• Provide accurate delivery information.

• Maintain the confidentiality of your account, if applicable.

• Use the website only for lawful purposes.

• Not misuse or attempt to disrupt the website or its services.

10. Intellectual Property

All content on this website, including:

• Logo

• Brand name

• Product descriptions

• Images

• Graphics

• Videos

• Website design

• Text

is the property of Odisha on Platter and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Odisha on Platter shall not be liable for:

• Indirect or consequential damages

• Loss of profits

• Delays beyond our reasonable control

• Any allergic reactions or adverse effects resulting from ingredients listed on the product label

Customers are responsible for reviewing ingredient information before consumption.

12. Privacy

Your personal information is handled in accordance with our Privacy Policy.

We are committed to protecting your personal information and using it only for legitimate business purposes.

13. Changes to These Terms

We reserve the right to modify these Terms of Service at any time.

Updated terms will become effective immediately upon publication on our website.

Continued use of the website constitutes acceptance of the revised Terms.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in Odisha, India.

15. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Odisha on Platter

Email: support@odishaonplatter.com

Phone: +91-7381557717

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)